How to make processes easier to read and comprehend
Part 1: Analyzing the contents of documented processes.
As Winston Churchill once quipped, “I am sorry this letter is so long, but I didn’t have time to pen a short one”. I probably mangled that quote, but his point was important. The more precise and concise we want our message to be, the more effort it takes. Advertising executives understand this perfectly. It’s the reason we pay them a lot of money to come up with tag lines and messages which are memorable and clear.
The same can be said for processes, and certainly process maps. In order to ensure that others understand our process maps here are some useful pointers:
Materials dervied from Process Analysis Training course courtesy Harvard Computing Group, Inc.