To learn how to plan and deliver a process improvement program from a proven framework. Students will learn specifically how to run a process improvement workshop in the context of an overall framework comprising discovery, analysis and improvement.
Specific Goals (Outcomes)
Understand the purpose of Business Process Improvement
Learn a repeatable proven framework for BPI and organizational change based on improving processes
Be able to facilitate a BPI workshop
Learn to identify Business Support Materials required for implementing Future State processes
Online: 2 hours
On-site: 4 hours
This course is offered in two formats: online and on-site. The online course is instructor led webinar. The on-site course is instructor led with practical exercises for certification. Courses are available to the public by signing up at www.harvardcomputing.com or www.taskmap.com in the training section of our website.
Michael J. Cunningham
Scott A. Helmers
Segment 1: Business Process Improvement (BPI) defined and key terms
Segment 2: BPI framework overview and project timeline examples
Segment 3: Planning and Preparation. Objectives, input and outputs, responsibilities.
Segment 4: Gathering business requirements and creating the business vision
Segment 5: Running a Business Process Improvement workshop. Key agenda items; consensus building, reviewing existing processes
Segment 6: Technology awareness. What it is and why it’s important.
Segment 7: Guidelines for setting and agreeing goals.
Segment 8: Identifying key performance indicators
Segment 9: Capturing the future state
Segment 10: Developing Business support materials
Segment 11: Managing the framework
Segment 10: Review and Q&A
Textbook and Course Materials
Couse materials will be delivered online prior to the online course instruction. These include:
BPM 202 Process Improvement (PDF format)
Exercises and test materials for certification course.
Internet access to courseware. Connectivity to browser with Cisco WebEx plug in.
Each participant of the online course will receive a Certificate for completion and participation in the course.
On-site students will be assessed through the course and receive a certification for Business Analyst if all 4 courses in the certification process are completed successfully. These include:
BPM 101 – Fundamentals of Process Mapping
BPM 102 – Process Discovery and Capture
BPM 201 – Process Analysis
BPM 201 – Process Improvement
Payment and Guarantee
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