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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Customer Interface Management

Enhanced Telecommunications Operations Map


Customer Interface Management

  • Manage Contact - Manage all contacts/requests between potential or existing customers and the enterprise.

  • Manage Request (Including Self Service) - Manage all requests (inbound and outbound) made by potential and existing customers.

  • Analyze & Report on Customer - Perform all necessary analysis on closed requests and on customer contacts and generate related reports.

  • Mediate & Orchestrate Customer Interactions - Ensure that transaction message structure and interactions conform to agreed, externally defined standards used by the enterprise and its customers.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format