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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Order Handling

Enhanced Telecommunications Operations Map


Order Handling

  • Manage Customer Billing - Ensure effective management of the customer's billing account as it relates to the products purchased and consumed throughout the appropriate billing cycle.

  • Manage Customer Payments - Collect payments made by the customer and reconcile the payments to the invoices.

  • Manage Customer Debt Collection - Collect past due payments from the customer.

  • Report Customer Order Handling - Monitor the status of customer orders, provide notifications of any changes and provide management reports.

  • Track & Manage Customer Order Handling - Ensure customer provisioning activities are assigned, managed and tracked efficiently to meet the agreed committed availability date.

  • Close Customer Order - Close a customer order when the customer provisioning activities have been completed.

  • Complete Customer Order - Manage customer information and interactions after customer contracts or associated service orders have been finalized and during the order completion phase.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format