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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Resource Management & Operations Support & Readiness

Enhanced Telecommunications Operations Map


Resource Management & Operations Support & Readiness

  • Enable resource provisioning - Planning and deployment of new and/or modified resource infrastructure to ensure availability of sufficient resource infrastructure to support the Resource Provisioning processes, and monitoring, managing and reporting on the capability of the Resource Process.

  • Manage resource inventory - Establish, manage and administer the enterprise's resource inventory, as embodied in the Resource Inventory Database, and monitor and report on the usage and access to the resource inventory, and the quality of the data maintained in it.

  • Enable resource performance management - Proactively monitoring and maintaining resource infrastructure, and monitoring, managing and reporting on the capability of the Resource Performance Management processes.

  • Manage workforce - Plan, assign, dispatch and manage the activities of staff (directly or indirectly) employed by, or operating as part of, the enterprise (i.e. technicians, clerks, managers, etc.), and monitoring, managing and reporting on the capability of the Manage Work.

  • Support resource trouble management - Proactively undertaking statistically driven preventative and scheduled resource infrastructure maintenance activities, and repair activities, and monitoring, managing and reporting on the capability of the Resource Trouble Management processes.

  • Manage logistics - Manage and control warehousing, stock level management, physical distribution and transport of purchased resources and consumable goods.

  • Enable resource data collection & distribution - Administering and management of the processes which enable the effective operation of the resource data collection and data distribution network, and monitoring, managing and reporting on the capability of the Resource Data Collection & Distribution process.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format