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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Resource Performance Management

Enhanced Telecommunications Operations Map


Resource Performance Management

  • Monitor resource performance - Monitor received resource performance information and undertake first-in detection.

  • Create resource performance degradation report - Create a new resource performance degradation report.

  • Analyze resource performance - Analyze and evaluate the performance of specific resources.

  • Track & manage resource performance resolution - Ensure testing, repair and restoration activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open resource performance degradation reports in jeopardy.

  • Control resource performance - Apply controls to resources in order to optimize the resource performance.

  • Close resource performance - Close a resource performance degradation report when the resource performance has been resolved.

  • Report resource performance - Monitor the status of resource performance degradation reports, provide notifications of any changes and provide management reports.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format