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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Resource Trouble Management

Enhanced Telecommunications Operations Map


Resource Trouble Management

  • Create resource trouble report - Create a new resource trouble report.

  • Correct & resolve resource trouble - Restore or replace resources that have failed as efficiently as possible.

  • Report resource trouble - Monitor the status of resource trouble reports, provide notifications of any changes and provide management reports.

  • Track & manage resource trouble - Ensure testing, repair and restoration activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open resource trouble reports in jeopardy.

  • Survey & analyze resource trouble - Monitor resource alarm event notifications and manage resource alarm event records in real-time.

  • Close resource trouble report - Close a resource trouble report when the resource trouble has been resolved.

  • Localize resource trouble - Identify the root cause of the specific resource trouble.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format