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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Selling

Enhanced Telecommunications Operations Map


Selling

  • Manage Prospect - Match identified leads with the most appropriate products and ensure that these prospects are handled appropriately.

  • Qualify & Educate Customer - Ensure that the business agreement between the customer and service provider is based upon mutual understanding.

  • Negotiate Sales - Close the sale with terms that are mutually agreeable to both the customer and the service provider.

  • Acquire Customer Data - Record all pertinent customer data.

  • Cross/Up Selling - Ensure that the value of the relationship between the customer and service provider is maximized by selling additional, or more of the existing, products.

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Click on the image below to view the Process Map in HTML format


View the eTOM Process in HTML format

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View the eTOM Process in HTML format