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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Service Management & Operations Support & Readiness

Enhanced Telecommunications Operations Map


Service Management & Operations Support & Readiness

  • Manage Service Inventory - Establish, manage and administer the enterprise's service inventory, as embodied in the Service Inventory Database, and monitor and report on the usage and access to the service inventory, and the quality of the data maintained in it.

  • Enable Service Configuration & Activation - Planning and deployment of service infrastructure, and for ensuring availability of sufficient service infrastructure to support the Service Configuration & Activation processes.

  • Support Service Problem Management - Assist Service Problem Management processes by proactively undertaking statistically driven preventative and scheduled service infrastructure maintenance activities and monitoring, managing and reporting on the capability of the Service Problem Management.

  • Enable Service Quality Management - Support Service Quality Management processes by proactively monitoring and assessing service infrastructure performance, and monitoring, managing and reporting on the capability of the Service Quality Management processes.

  • Support Service & Specific Instance Rating - Ensure that rating and tariff information is maintained for each service class, for use by Service & Specific Instance Rating.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format