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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Service Problem Management

Enhanced Telecommunications Operations Map


Service Problem Management

  • Create Service Trouble Report - Create a new service trouble report.

  • Report service problem - Monitor the status of service trouble reports, provide notifications of any changes and provide management reports.

  • Diagnose service problem - Identify the root cause of the specific service problem.

  • Close service trouble report - Close a service trouble report when the service problem has been resolved.

  • Correct & resolve service problem - Restore the service to a normal operational state as efficiently as possible.

  • Survey & analyze service problem - Monitor service alarm event notifications and manage service alarm event records in real-time.

  • Track & manage service problem - Ensure that testing, repair and restoration activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open service trouble reports in jeopardy

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format