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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Service Quality Management

Enhanced Telecommunications Operations Map


Service Quality Management

  • Monitor service quality - Monitor received service quality information and undertake first-in detection.

  • Create service performance degradation report - Create a new service performance degradation report.

  • Analyze service quality - Analyze and evaluate the service quality performance of specific services.

  • Track & manage service quality performance resolution - Efficiently assign, coordinate and track specific service performance analysis, restoration and improvement activities, and escalate any open service performance degradation reports in jeopardy.

  • Improve service quality - Restore the service quality to a normal operational state as efficiently as possible.

  • Close service performance degradation - Close a service performance degradation report when the service performance has been resolved.

  • Report service quality performance - Monitor the status of service performance degradation reports, provide notifications of any changes and provide management reports.

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View the eTOM Process in HTML format