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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process

eTOM - Assurance

Background to eTOM

eTOM stands for Enhanced Telecom Operations Map. The Enhanced Telecom Operations Mapis an ongoing initiative developed by the TM Forum to deliver a business process framework for the telecommunications industry. The eTOM business process framework was developed to map out the processes involved at a enterprise level. TM Forum's eTOM (Enhanced Telecom Operations Map) serves as a blueprint for how a telecommunications company can integrate these processes in order to successfully compete through the implementation of a business process driven methodology.

The Enhanced Telecom Operations Map (eTOM) starts at the high level process view and then uses a hierarchical structure to breakdown each process according to where they exist within the enterprise. The eTOM business process framework is a tool used for process creation, process analysis, and process improvement.

 

Click on the image below to view the Process Map in HTML format


View the eTOM Process in HTML format

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View the eTOM Process in HTML format