TaskMap: Processes Made Easy

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Support >> FAQ

Frequently Asked Questions


APPLICATIONS

What sort of applications are typical for first time users of TaskMap? Answer

Can I export the work processes documented in TaskMap to other workflow and business process management systems? Answer

After producing TaskMaps how can I deliver them to users and do I need a TaskMap license to do so? Answer

Can I save TaskMap process maps in a form where I can distribute them in PowerPoint or on the web? Answer

Where would TaskMap be used when I already have much of the reference information for my processes in other documents and systems? Answer

Can I develop training plans and Standard Operating Procedures with TaskMap? Answer

COST OF OWNERSHIP

How much does TaskMap cost if I do not already have Microsoft Visio? Answer

If on-line support is free, why should I consider telephone and other support packages? Answer

Do you offer concurrent licensing for users that do not need to use TaskMap every day? Answer

Is there volume discounting for large number of users? Answer

What are the benefits of the Starter Package versus just buying the product and a support package? Answer

Do you have a money back guarantee? Answer

What sorts of business benefits can I expect to achieve using TaskMap? Answer

TECHNICAL Q and A

What other software do I need to run TaskMap? Answer

Can I create hyperlinks to documents and other applications directly from TaskMap? Answer

What other applications can TaskMap communicate and share information? Answer

Do you offer internal license management for IT departments? Answer

Do you have installation instructions outside of the on-line help? Answer

Where can I make suggestions for improvement and changes to TaskMap? Answer

 

Frequently Asked Questions

 

What sort of applications are typical for first time users of TaskMap?

Typical applications for our clients include:

  • Standard Operating Procedures
  • Project management and communication
  • Education and training
  • Human Resource practices
  • Instructional materials
  • Customer service applications
  • Knowledge capture and transfer
  • Six Sigma

Can I export the work processes documented in TaskMap to other workflow and business process management systems?

Yes, however it may require a special version of TaskMap that supports the XML format. Please contact us for more details.

After producing TaskMaps how can I deliver them to users and do I need a TaskMap license to do so?

TaskMap can be exported using a number of different formats including MS office, various graphic formats and also can be published to the web. Unless the users are involved in editing the TaskMap it is unlikely that they will need a dedicated license. For more details look at the technical FAQs on this topic.

Can I save TaskMap process maps in a form where I can distribute them in PowerPoint or on the web?

Yes, the process maps can be saved as a GIF, JPG or PNG format. In addition, TaskMap 4 Professional can create a PowerPoint presentation for you that includes every page of your TaskMap plus a fully hyperlinked table of contents.

Where would TaskMap be used when I already have much of the reference information for my processes in other documents and systems?

TaskMap provides an ideal environment to document the processes you want staff, partners or customers to follow and then link directly to the relevant information. This ensures that ONLY the most relevant information is presented at the time when the user needs it. The hyperlinking function is particularly powerful for these applications.

Can I develop training plans and Standard Operating Procedures with TaskMap?

Yes, TaskMap provides an ideal platform for the development of these documents and makes it very easy to link to the underlying data.

How much does TaskMap cost if I do not already have Microsoft Visio?

You can download a free, 60-day trial version of Visio from Microsoft or you can purchase Visio from retail stores or online vendors like www.amazon.com. Please note that TaskMap Standard works with any edition of Visio; TaskMap Professional requires Visio 2013 (32-Bit Professional), 2010 (32-Bit Professional or Premium), or 2007 (Professional).

If on-line support is free, why should I consider telephone and other support packages?

We recommend that each user purchase a Maintenance package to ensure that problems and issues are dealt with quickly and where required over the phone. Our support services also include an unlimited number of users on our telephone conference bridge and our web conferencing service. This is excellent for on-line troubleshooting. If you decide not to purchase this option, incidents that require telephone support are subject to a $90 per incident charge.

Do you offer concurrent licensing for users that do not need to use TaskMap every day?

Yes, concurrent licensing is available for 5 or more users. The concurrent license include:

  • TaskMap® software
  • Web-based training course
  • Email based technical support
  • No restriction on number of machines that TaskMap can be installed
  • License management software for local administration
  • Minimum of 5 user purchase required for concurrent license (10 included)

    NOTE: TaskMap requires Visio 2003, 2007, 2010, 2013 on a PC using Windows XP, Vista, 7, or 8

Is there volume discounting for large number of users?

Yes, there is a sliding scale discount scheme for enterprise users. The discount levels start at 25 users. Please contact us if you would like more details

What are the benefits of the Starter Package versus just buying the product and a support package?

The Starter Package is designed to get a small team off and running with TaskMap in a very short period of time. Because the package includes an on-site expert, the client team is not only training on the product but also receives assistance in planning their first new project. A discount of more than $500 is achieved by purchasing the combined training/consulting/software Starter Package.

Do you have a money back guarantee?

Yes, the TaskMap product comes with an unconditional money back guarantee if the product is returned to us within 30 days of purchase.

What sorts of business benefits can I expect to achieve using TaskMap?

TaskMap clients have enjoyed many business benefits from using the TaskMap for many applications. Shorter deployment and training cycles, increased quality control and access to relevant information, and improved business processes are typical of the benefits achieved by using the system.

What other software do I need to run TaskMap?

Software requirements

Microsoft Windows XP, Windows Vista, & Windows 7

Visio 2007, 2010 (32-Bit), or 2013 (32-Bit). TaskMap is an add-in product for Microsoft Visio and, as such, requires that Visio be installed in order to run.

Free 60 day trial of Microsoft Visio

Hardware requirements

TaskMap will run on any PC that runs Microsoft Visio.

Can I create hyperlinks to documents and other applications directly from TaskMap?

  • Yes. TaskMap make it very easy to create hyperlinks to almost any electronic object including:
  • other pages in a TaskMap
  • documents of any type
  • web pages on an intranet or the World Wide Web
  • executable programs and IT systems
  • email addresses
Refer to the TaskMap help text for details about how to create hyperlinks in a TaskMap

What other applications can TaskMap communicate and share information?

You can save a TaskMap or the data in a TaskMap in many forms including as
  • Web sites
  • PowerPoint presentations
  • Microsoft Project plans
  • TaskMap Process Folders
  • JPG, GIF or PNG images
  • PDF documents
  • XML documents
  • Excel workbooks
  • TaskMap Capture for Excel workbooks
Please refer to the TaskMap help text for details about each of these capabilities. Note that some capabilities listed above are included in both TaskMap Standard and Professional but that some are only available in TaskMap Professional.

Do you offer internal license management for IT departments?

Yes, we do offer free internal license management software for orders of 10 or more copies of TaskMap.

Contact us for more details.

Do you have installation instructions outside of on-line help and the installation procedures?

The TaskMap installation program is very easy to use and provides instructions as it executes.

Where can I make suggestions for improvement and changes to TaskMap?

Please email us at support@taskmap.com with your requests and suggestions. We appreciate your input and will consider requests for future developments and custom requirements wherever possible.