HFMA "Mapping the Revenue Cycle" Resource Page
Welcome, HFMA Attendees
Mayo Clinic Revenue Cycle TaskMap
Sarbanes-Oxley Cash Management
Sales Proposal Process
Replacing a Toilet
|Managing the Service Desk is a fundamental part of providing
excellent customer service. In the early 1990s, the UK government
established guidelines for delivery of IT services, including the IT
service desk, and published their recommendations as the IT Information
Library (ITIL). Since that time, ITIL has been enhanced several times and
has been adopted worldwide, in both government and industry, as a key set
of best practices for service delivery.
Harvard Computing Group created thisTaskMap Service Desk sample from Microsoft's ITIL-based service desk guidelines. You will find more information about this ITIL map and others in HCG's free ITIL seminar.
TaskMap Evaluation Software
To download a free, fully-functional evaluation copy of TaskMap or to view a demonstration of TaskMap or TaskMap Professional, please visit our download page.
Please note that because TaskMap is an add-in for Microsoft Visio, you must have a copy of Visio on your computer before you can install TaskMap. TaskMap Standard will run with Visio 2013, 2010, 2007 or 2003; TaskMap Professional requires Visio 2013 (32-Bit Pro), 2010 (32-Bit Pro or Premium), or 2007 (Pro).
During Harvard Computing Group's presentation we discussed a list of twenty questions to ask during a process capture project -- key questions to ask when you are capturing knowledge about a process in order to document it. If you would like a copy you can download the list of questions.
If you missed our presentation at HFMA's 2008 ANI: The Healthcare Finance Conference, you can download a copy of our slides.