The ITIL Best Practice Suite is a great way to help jumpstart your ITIL® projects. Harvard Computing Group offers this package of ITIL Process TaskMaps® that covers all aspects of four critical processes. The Best Practice Maps are designed for you to use in either of two ways:
To provide a starting point in the implementation of ITIL compatible Software Release Management based on Best Practices
To deploy and modify these Best Practice Maps for internal organization deployment.
An electronic copy of the Microsoft Word best practices documents that were used to create the TaskMaps. (Based on the MOF ITIL extensions)
Fully hyperlinked TaskMaps to allow web publishing of the ITIL processes.
The ITIL Best Practice Maps each contain:
ITIL dashboard: providing a high level view of each major process. Includes hyperlinks to each of the processes within the maps.
The Best Practice TaskMaps are available in Visio 2013, 2010, & 2007 format. In order to edit or modify the maps, a copy of TaskMap Professoinal is included. In addition, if you wish to distribute modified versions of your ITIL TaskMaps within your organization, please refer to the organization license below. (Consultants wishing to distribute ITIL maps to their clients should contact Harvard Computing Group at 978-800-4590 option 7 or firstname.lastname@example.org.)
A 2 hour online training session to review the ITIL Best Practice Map details.
A one year maintenance plan for TaskMap Professional Edition providing free upgrades and phone incident support.
Organization license (for unlimited internal use with modification rights for all process maps included)
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