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Downloads >> Process Mapping Templates >> ITIL Incident Management Process >> Overview

ITIL Incident Management & Resolution Process Maps


Background to Incident Management and Resolution and ITIL

ITIL stands for Information Technology Infrastructure Library. ITIL was originally created by a UK government agency (the CCTA) and is now being adopted worldwide as the de facto standard for best practices in the provision of IT Service. See how these maps were built.

All of the ITIL process maps created in this set are based on Microsoft ITIL extension documents provided from the Microsoft Operations Foundation and the ITIL standards 2.0 and 3.0 documents. These documents are long and can be difficult to understand. Our goal in creating the process maps for the ITIL documents was to develop a systematic approach to implementing ITIL best practices. By instigating these effective and repeatable best practices, we can monitor and improve upon quality, training and technology transfer, compliance and efficiency.

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The Incident Management and Resolution Best Practice Maps contain:

Click here to see how the map was built

Click on the image below to view the Process Map in HTML format

Buy the ITIL Incident Management Process Maps
Download the ITIL Incident Management Process Map

View the Incident Management Process in HTML format View the Incident Management Process in HTML format

Learn more about ITIL Processes with this short video explanation
Learn more about ITIL Processes with this short video explanation