Process Mapping Articles
Dave Garrett (Gantthead.com CEO) interviews Michael J. Cunningham (President of the Harvard Computing Group) about Process Mapping
In hard times, industry experts always tell us to focus on process improvements with an eye toward cost reduction and competitive advantage. If you think about it, that approach makes a lot of sense in that it usually involves relatively small financial investments. It also lets you record some of the “know-how” that’s all pent up inside of your employees. It’s really one of the best ways you can “do more with less”. However, many companies that intend to revamp processes end up not doing it. Why is that?