Incident Management Dashboard
© 2012 Harvard Computing Group. All Rights Reserved. Not a major incident Not a major incident Not a major incident High priority incident with no matching error record High priority incident with no matching error record High priority incident with no matching error record Solution found Solution found Solution found Service request details recorded Service request details recorded Service request details recorded Incident matches known resolution Incident matches known resolution Incident matches known resolution Resolution Failed Resolution Failed Resolution Failed Incident diagnosed Incident diagnosed Incident diagnosed Incident resolved Incident resolved Incident resolved Incident closed Incident closed Incident closed Incident resolved Incident resolved Incident resolved Incident diagnosed Incident diagnosed Incident diagnosed Incident investigated Incident investigated Incident investigated I - Group Assignment No known resolution No known resolution No known resolution Service request details gathered Service request details gathered Service request details gathered Incident detected Incident detected Incident detected