TaskMap: Processes Made Easy


TaskMap Professional DataSheet

System Requirements FREE visio Trial

Visio Office partnership

"What I have found with TaskMap is that, as a user of Visio, there was virtually no learning curve in using TaskMap. It integrates seamlessly to Visio and functions like their other stencils. The beauty of the product is it is far easier to assign responsibilities and have those roles integrated with the assigned tasks. It is easy to understand task details as they are visible on each task shape. I can't comment on the help files as I have not had to use them."

Jim Sinclair
Operations Manager
Pano Cap Canada Ltd.
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TaskMap Professional

TaskMap Professional

TaskMap is the simplest, fastest and most cost-effective way to document processes. We guarantee it! Now TaskMap Professional supercharges TaskMap by adding sophisticated data visualization capabilities and the ability to link to external data sources. You can also publish TaskMaps to Powerpoint, Project and Excel. TaskMap Pro gives your process maps an entirely new set of dynamic capabilities.

Contact Information

Harvard Computing Group, Inc.
225 Cedar Hill Street
Suite 200
Marlborough, MA, 01752, USA

Office: 978-800-4590
Sales: 978-800-4590 option 7
Support: 978-800-4590 option 8
Fax: 978-428-0707

Sales: sales@taskmap.com
Support: support@taskmap.com

Process Mapping for the Legal Profession

In recent months, we have seen a dramatic increase in interest from Law firms and practitioner in the use of Process Mapping and Process Improvement tools and systems. Having spent some time talking to these firms over this period it would seem somewhat of a trend is emerging.

Background

Many law firms are not new to leveraging technology. Litigation practices in particular know the value of storing documents in large databases, scanning and indexing them to ensure their expensive staff can research many aspects of cases prior to going to trial. In fact, this ability to leverage technology to their advantage has led an increased number  of out of court settlements, in large part due to improved “discovery” techniques.

In addition, law firms have also been using process mapping technology for the management of IT systems, which are often under tremendous demand to meet this industries deadline driven activities.

Recently, we are seeing things change, and firms are looking for process documentation technology to change the way they are running their operations.

The process driven law firm

Law firms are now looking for areas that will give them an edge in this demanding economic situation, all the while trying to minimize risk and control quality. What better way to do this than standardize on their own “best practices”.

In order for this to happen these must first be documented in order that others may follow them. It can take years for a freshly minted Law student to become a seasoned attorney, practices that take advantage of process mapping to train new hires will save years when it comes to fast tracking their attorneys.

Areas of focus for many firms we are working with now include:

  • IT best practices
  • HR practices
  • Client engagement processes
  • Practice specific processes
  • Billing and account management
  • Linking all these processes to document repositories and client specific workflow

Familiarizing clients with legal processes

One of the great fears of those making use of legal services is fear of the unknown. Not understanding procedures, what’s going to happen next, and projected outcomes all add to the confusion.

Using process maps to de mystify these processes can help dramatically, not just for the firm’s clients, but also in the development of a strategy.

As the TaskMap below shows, just outlining the steps of what happens in a particular situation can help greatly. In this case, the flowchart for how a misdemeanor case could be handled will help a new client become familiar with the processes involved. This chart below illustrates clearly:

  • Who is involved
  • Who makes the decisions
  • What are the potential outcomes from a decision
  • What resources and guidelines will be followed
  • What happens next

Misdemeanor Flow Chart

Connecting the dots

Process maps can help with connecting the elements of your tasks in the process, and provide even more value as they are linked to supporting data for the practice. Benefits include:

  • Show a precise definition of the task and outcomes
  • Links to lower level supporting processes that may be required
  • Definition of guidelines and resources needed to manage the case
  • Identification of risk areas and strategies to mitigate those risks
  • Links to forward going processes

All of this information can be published electronically to a web site or PDF, making it easy for clients and other parties to share and understand the status at a given point. The example below highlights these features.

Complaint for Divorce