TaskMap: Processes Made Easy

Visio Office partnership

 

 

Support

TaskMap Standard and Professional Support


TaskMap Tech Notes

TaskMap Tech Notes are downloadable PDF documents that contain solutions to problems that have occurred on more than one customer system. Most Tech Notes deal with issues related to TaskMap's interaction with various versions of Microsoft Windows and Visio.

Frequently Asked Questions

Please visit our FAQ pages for answers to many new user questions.

TaskMap Style Guidelines

While there are few absolutely right or wrong ways to create a TaskMap, Harvard Computing Group has adopted a number of mapping conventions that make TaskMaps easier to look at and easier to read. Feel free to use the suggestions in TaskMap Layout and Style Guidelines and adapt them to your personal and organizational style.

Installation and Activation Support

Download TaskMap activation and installation instructions here. These are useful for both customers and evaluators of TaskMap. Note that you will require Visio 2013, 2010, or 2003 installed on your PC to use TaskMap.

Note: We provide FREE TECHNICAL SUPPORT for all our evaluation clients so please do not hesitate to contact us if you are having any difficulties.

Training

Every TaskMap purchase includes free traning. You may register online or call us at +1 978 800 4590 option 8 to discuss your particular needs.

In addition to free product training, we also offer a variety of fee-based courses to help jumpstart your process capture, analysis and improvement projects.

For a fast start self paced training program for those that can't wait to get started:

Click here to see how easy TaskMap is to use and here for to download your own self-paced TaskMap with all the trimmings

For TaskMap Capture For Excel Training Tips click here.

Contact Harvard Computing Group

If you are experiencing a technical problem and can't find an answer on the support page for your product, there are two ways to contact us:

  • For email support send details of your problem to TaskMap support
  • For telephone support call us at +1 978 800 4590 option

Consulting Support

For support for you and your organization a TaskMap expert can be contracted either through our support packages or calling us to discuss your particular needs. Call us at 978 800 4590 x 101 or email Consulting sales.

Hours of Operation

TaskMap® help desk and consulting support is available from 9:00 AM US Eastern Time to 5:00 PM US Eastern Time.

Multi-user Support

We can also provide first level help desk support for organizations that want to use TaskMap extensively without further expanding their internal help desk. Contact us for details and pricing.