Starting your process discovery activity means asked questions. The list below includes many of the general-purpose questions that are typically asked during the Discovery Phase of a Process Capture project. Most questions will be asked in multiple interviews and at multiple times during a Process Capture workshop.
1. Who is involved? (brainstorm about all roles involved in the process)
2. Is there any existing documentation for this process?
3. What is the first task?
4. How long does it take?
5. How often does this happen?
6. Who is responsible?
7. Who provides support?
8. What documentation or instructions are required?
9. What tools are used to complete this task?
10. What IT systems are used to complete this task?
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