Starting your process discovery activity means asked questions. The list below includes many of the general-purpose questions that are typically asked during the Discovery Phase of a Process Capture project. Most questions will be asked in multiple interviews and at multiple times during a Process Capture workshop.
11. What happens if the decision outcome is:
Yes…
No…
Need more information…
Other…?
12. What happens if the task is completed successfully?
13. What happens if the task fails?
14. Are there any other possible outcomes from this task?
15. Does this task need to be broken down into more detail on another page?
16. Can the next task begin immediately or is there preparation or waiting time beforehand?
17. What happens next?
18. Who else in involved?
19. Does it always work this way?
20. Does this process interconnect with any other processes?
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