To make process maps easy to read first place to start is to ensure the appropriate level of information is on the map, and in the context of the process. Two problems result if this mixture is not right:
- The information is there but it’s so intense and dense the reader is overwhelmed. See the example in the picture below.
- Important information cannot be easily followed because it’s missing from the map.
A process map with some serious density issues
Even when the user zooms into this map, there is just too much going on. It might work if it was printed on the side of a factory wall, but that is going to limit the audience. One way to avoid this problem is to take the “lowest common denominator” approach. Realize that most readers will have access to either a decent computer screen (VGA or better) or a printing device of A or A4 size. This size should be considered the rendering or viewing choice for 90 percent of process mapping applications.
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