BPM made simpler
Posted in Process Improvement, Process Mapping on Dec 31st, 2010
Rick Rein and Tricia Lanzel from Mayo Clinic described this map and the process they used to create during a joint presentation at HFMA. (Healthcare Finance Management Association) We have published the map to the web so you can view it, follow the hyperlinks and learn about Mayo’s approach to mapping the revenue cycle. Please [...]
Posted in Process Improvement, Process Mapping on Dec 30th, 2010
Producing process maps in electronic format can save a lot of time and money. The example below, “How to Buy and Sell on eBay” shows some of those benefits. How to buy and sell on eBay: Background to this process map The "How to buy and sell on Ebay" TaskMap was created to show how [...]
Posted in Change Management, Project Management on Dec 29th, 2010
Strategic Planning Process Template Courtesy Harvard Computing Group. Click on above image for the entire process Overview The Strategic Planning Process Template outlines the planning process for the determination and selection of new IT systems in an organization. The overview page (A — Strategic Planning) moves from target selection to requirements definition to the decision [...]
Posted in Change Management, Process Improvement, Project Management on Dec 28th, 2010
These are the tasks for starting up a project in Prince2 2009 Method. Courtesy Harvard Computing Group, Inc. Prince2 2009 Methodology, click image for details. Appoint the Executive and the Project Manager Create Daily Log Create Executive role position Create Project Manager role description Capture previous lessons Create Lessons Log using previous lessons reports Design [...]
Posted in Change Management, Project Management on Dec 27th, 2010
Agile methodology refers to a disciplined project management process encouraging frequent inspection and adaptation. Before the Agile methodology methods of software development tended to be slow, bureaucratic and inconsistent creating the need for a more adaptive method of software development. Agile methodology encourages teamwork, self-organization, and accountability. Most agile development teams comprise 5-9 employees and [...]
Posted in Change Management, Process Improvement on Dec 26th, 2010
When a business case is required, the first Task in those process is to prepare the business case. Base the business case on the requirements document, existing process maps (if available), and the ROI (return on investment) calculator. Preparation of the business case should be done by the Business Analyst with the assistance of [...]
Posted in Change Management, Process Discovery on Dec 25th, 2010
Business Process Improvement- Running a Business Improvement Workshop Five key points need to be consider to run a successful Business Improvement Workshop. These are: Who should be in attendance The agenda Running the meeting Facilitating, gaining agreement and highlighting change Measurement “to be” and processes against goals, objectives and KPIs If we look [...]
Posted in Change Management, Process Improvement on Dec 24th, 2010
Once a new process has been documented it is ready to Piloting. The advantages of piloting are manifold. Take the following actions: Test it against the workshop group and select a broader test group to “beta test” all your assumptions This could lead to a more detailed workshop/test Validate assumptions and KPIs from those that [...]
Posted in Change Management, Process Improvement on Dec 23rd, 2010
Here is an outline for running a successful Process Improvement workshop Introduction (max 15 mins) Workshop goals Participants and roles Expected results and follow on Review of target processes for improvement (1 hr) Participant validation of current analysis Documentation of variation from current analysis Business Process Improvement objectives/goals (30 mins) Capture of new objectives/goals and [...]
Posted in Change Management, Process Improvement on Dec 22nd, 2010
Five key points need to be consider to run a successful Business Improvement Workshop. These are: Who should be in attendance The agenda Running the meeting Facilitating, gaining agreement and highlighting change Measurement “to be” and processes against goals, objectives and KPIs If we look at these in more detail: Who should be in attendance? [...]
Posted in Change Management, Process Improvement on Dec 21st, 2010
The first place to start is to determine process improvement and goals objectives. This might sound obvious but you would be amazed at how many miss this most fundamental step. Many managers want to focus on their pet project, rather than ensuring the organization as whole is going to benefit from the project. In determining [...]
Posted in Change Management, Process Improvement on Dec 20th, 2010
With over 400 successful Business Improvement projects under our belt since 1994, we have learned something from all of them. When it comes to a successful project, there are five items which have to be nailed before you can claim success. In our opinion, these are: Understand the purpose of Business Process Improvement (BPI). [...]
Posted in Change Management, Process Analysis, Process Improvement on Dec 19th, 2010
The third analysis pass through a process is for Quality. Quality has a lot of dimensions. The checklist on this task shows a number of strategies that can be used to examine opportunities for improvements in quality. These include: Identification of Tasks & Processes without adequate Quality levels or QA function; Ensure that standards being [...]
Posted in Change Management, Process Analysis, Process Improvement on Dec 18th, 2010
Process Analysis-How to identify areas to improve efficiency A important area to review any process is for efficiency. While it’s obvious why we would want to create improvements in efficiency, how to get there is less so. By taking a separate look at each aspect of our process for understanding, efficiency and quality [...]
Posted in Change Management, Process Analysis, Process Mapping on Dec 17th, 2010
Chances are, unless you have been living in the past, that your process maps have been created with an electronic drawing tool. That being the case, you may want to take advantage of features that will help you check quality more easily. Mistakes are introduced in process maps for a variety of reasons, however here [...]
Posted in Change Management, Process Analysis, Process Improvement on Dec 16th, 2010
The checklist below shows some very good places to start when looking for efficiency candidates in existing process maps. This checklist should include a review that searches for: Complex Processes Redundant Tasks Delays in Task or Process timing Wait time between Tasks Tasks Duration Task Frequency Poorly allocated resources To explain these points in more [...]
Posted in Change Management, Process Analysis, Process Improvement on Dec 15th, 2010
A important area to review any process is for efficiency. While it’s obvious why we would want to create improvements in efficiency, how to get there is less so. By taking a separate look at each aspect of our process for understanding, efficiency and quality we are less likely to overlook important elements. The check [...]
Posted in Change Management, Process Analysis, Process Improvement on Dec 14th, 2010
The first, and often most missed review of a process map is for readability. All the analysis in the world may not help a process if the readers can’t understand it. The map in the picture below is used as an example of what happened when process maps are poorly conceived. This one has many [...]
Posted in Change Management, Process Analysis on Dec 13th, 2010
For many organizations their goals and objectives are fulfilled once they complete the review process and the Process Capture project stops at that point. For others it is important to move beyond the basic process documents and analyze the data collected and documents. In working with many organizations over 20 years, a good strategy with [...]
Posted in Change Management, Process Discovery, Process Mapping on Dec 12th, 2010
Once your process maps are completed and ready to be published there is one final step. The review. During this final but important step the goals are to: Ensure the completeness of the maps Confirm the accuracy of the collected data Gain consensus for the ‘as is’ or ‘to be’ process. This can be particular [...]
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