The following posts are a summary of the first three phases of running a Process Discovery project. Each of these articles covers team selection and who should be in it, then developing and agreeing project goals and finally scoping out the project.
The first phase is Discovery and the first task is to select a project team. We strongly recommend a project team with the following composition: Process participants and line manager(s): Included for obvious reasons – they’re the ones who are part of the process every day. IT representatives: Essential because in today’s organizations nearly every [...]
With a team in place, the first task of the Discover phase is to set the objectives for the project. Each objective will be tied to specific initiatives agreed upon by the project team and typically will fall into one of four categories: Governance Quality improvement Efficiency improvement Change Once the objectives have been identified [...]
Once we have established goals and linked them to candidate processes for improvement, the project team will prioritize processes according to importance vis-à-vis the objectives and goals. Closely tied to setting priorities are determining the project scope by answering questions like these: Based on our list of all possible processes, can we document and improve [...]
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