Process Discovery is arguably the most important part of any process or knowledge project. Here are some summary posts to guide you through knowledge capture, what questions to ask (based on hundreds of successful projects) and a summary to ensure you have met your project goals.
Process Discovery–Knowledge Capture
Capturing knowledge is an important step in the Discovery Process. This starts with capturing information from various sources knowledgeable about a process. In most projects we use a combination of different methods and tools for accurate and effective capture of required information. The following are useful sources of process knowledge if they exist: Existing process [...]
Process Discovery–20 questions Q1-10
Starting your process discovery activity means asked questions. The list below includes many of the general-purpose questions that are typically asked during the Discovery Phase of a Process Capture project. Most questions will be asked in multiple interviews and at multiple times during a Process Capture workshop. 1. Who is involved? (brainstorm about all roles [...]
Process Discovery–20 questions Q11-20
Starting your process discovery activity means asked questions. The list below includes many of the general-purpose questions that are typically asked during the Discovery Phase of a Process Capture project. Most questions will be asked in multiple interviews and at multiple times during a Process Capture workshop. 11. What happens if the decision outcome is: [...]
Process discovery–Summary
Regardless of the knowledge capture techniques employed, the overall goal of knowledge capture is to learn key details about a process including: Roles of the people involved (both inside and outside the organization) Tasks that make up the process Guidelines, business rules, instructions, and policies Resources, materials, data sources, applications, and other tools Timing and [...]
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