For many organizations their goals and objectives are fulfilled once they complete the review process and the Process Capture project stops at that point. For others it is important
to move beyond the basic process documents and analyze the data collected and documents.
In working with many organizations over 20 years, a good strategy with analysis is to look at the process through three lenses to analyze and identify areas for change.
These are Understanding, Quality and Efficiency. By systematically reviewing the process through each of these steps, a much improved and comprehensive analysis will result.
The objectives for analyzing the process include:
- Identify what makes maps difficult to understand and use
- Evaluate completeness
- Isolate bottlenecks
- Find redundancies
- Examine resource allocations
- Measure process times
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