Here is an outline for running a successful Process Improvement workshop
- Introduction (max 15 mins)
- Workshop goals
- Participants and roles
- Expected results and follow on
- Participant validation of current analysis
- Documentation of variation from current analysis
- Capture of new objectives/goals and KPIs
- Prioritization and agreement of objectives/goals
- Changing order/number of tasks
- Automation of existing manual processes
- Reducing number of resources required
- Document each idea as it comes up and then determine if they can be combined to achieve the group goals/objectives
- Document key elements of the change (electronically or via white board)
- Ask for and gain consensus that these will be results of workshop and measured against KPIs
- Verbally confirm agreements and additional actions (ensure that these are documented)
- Determine date with participants when they will next review the IMPROVED Business processes individually and as a team
- Make sure the Champion/Exec supports and agrees with the outcome from the workshop
- Thank everyone for their valuable time and participation
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