Improving sales processes

One of the most popular uses of process mapping software is the communication of sales cycles. Ensuring a common and consistent sales and forecasting process is an essential ingredient to a successful business. I the example below, some best practices have been provided by Salesforce.com and Harvard Computing Group to illustrate how you can get this important information documented in your own organization.

Salesforce.com

Salesforce.com was founded in 1999 as a vendor of Customer Relationship Management (CRM) solutions. Salesforce.com delivers its solutions to businesses over the internet using the software as a service model. Salesforce.com’s CRM solution is broken down into several applications: Sales, Service & Support, Partner Relationship Management, Marketing, Content, Ideas and Analytics. Salesforce.com external developers to create add-on applications that integrate into the main Salesforce application and are hosted on Salesforce.com’s infrastructure.

The SalesForce.com TaskMap was created in order to assist with your own implementation of SalesForce.com. This TaskMap is broken down into four individuals processes:

• Generate Leads
• Optimize Lead Flow
• Open Opportunities
• Prepare Proposal

Tags: computing group, crm solution, customer relationship management, external developers, improving sales, management marketing, new prospect, open opportunities, own organization, partner relationship management, process mapping software, sales cycles, sales processes, salesforce, service model, successful business, support partner