BPM Blog

Our post of yesterday talked about individuals who cause problems because of their communication habits. These six best practices help avoid these habits occurring in your project.

1. Clearly document the communication process for your project. This may the second most important document in your process.
2. Document the methodology you are using for the project. This will keep team members on track. e.g. Prince2
3. Specific the frequency, method and tools for reporting. This will include task assignments. e.g. SharePoint, Email, PowerPoint etc
4. Set up a portal to share project documents if one is not available. Ensure that everyone has appropriate access to it.
5. Provide telephone numbers, email and IM access to project members for support. If you have a PMO ensure a member is designated to support the project.
6. Communicate, Communicate, Communicate. See details here.

Tags: best practices, communication breakdowns, communication habits, communication process, email, methodology, pmo, process document, process mapping, project documents, task assignments, team members, telephone numbers