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« When Chaos reigns … what to do
BPM Summary post 19th to 23rd June »

Using process maps as a replacement for electronic documentation

Jun 23rd, 2011 by TaskMap

Producing process maps in electronic format can save a lot of time and money. The example below, “How to Buy and Sell on eBay” shows some of those benefits.

How to buy and sell on eBay: Background to this process map

The "How to buy and sell on Ebay" TaskMap was created to show how Process Maps can be used as a guide for online users of the eBay system.

Download the How to Buy and Sell on eBay Process Template

Advantages
  • Simpler to follow, precise instructions: By using TaskMap, all the steps in a process are in visual format eliminating unnecessary word clutter that comes with eBay text based learning center. A picture is worth a thousand words. Most tasks requiring clicking on a hyperlink have a screen shot of eBay’s buttons that remove the ambiguity in tasks.
  • Listing preparation made simple and time savings: By reviewing the How to Buy and Sell on eBay TaskMap prior to starting the selling process, a person is able to obtain all the pictures and required information that he/she will need in order to place a item for sale and effectively sell. This TaskMap also outlines the process of researching an item before attempting to sell it; giving an idea of how to effectively market an item on eBay at minimal cost and maximum profit.
  • Hyperlinks and Guidelines: The hyperlinking function allows for accessibility to pictures, documentation, repair orders, websites, etc… Hyperlinks within this TaskMap point to specific information and guidelines providing deeper insight on how to complete a task.
    The Guidelines function allows illustrates tips on performing a task to be quickly identified. These tips are useful for effectively navigating around the eBay site and maximizing profits for sellers.
  • Higher quality and professional listings: Using a TaskMap flowchart for an eBay Buying and Selling process creates a standard for how to create listings. Using repetitive tasks eBay from a predetermined process greatly reduces the number of mistakes made in an item’s description as well as creating a consistent look and feel for all listings. This projects a professional appearance of the listings and consistency in look and feel adding a level of security in buyers’ minds.
  • Paper and storage savings: TaskMap allows instructions to be displayed from any computer. This eliminates the need for paper versions of this information. Since eBay is a purely electronic company, there is no need for a paper-based how to guide.

Tags: accessibility, ambiguity, ebay, ebay system, electronic format, hyperlink, hyperlinking, images, img src, insight, map, maximum profit, precise instructions, process maps, time and money, time savings, word clutter

Posted in Process Discovery, Process Mapping

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