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BPM Blog

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Monthly Archive for December, 2011

How to listen carefully to your team–Reflective listening skills overview (Part 8)

Posted in Change Management, Process Discovery, Project Management on Dec 22nd, 2011

Following skills (the details) Door-openers A door-opener is an non-coercive invitation extended to another to talk. Open-ended questions An open-ended questions is one which allows another to answer in any way or in any depth he or she choses. This kind of question does not invite a “yes” or “no” or a short response. Open-ended [...]

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How to listen carefully to your team–Reflective listening skills overview (Part 7)

Posted in Change Management, Process Discovery, Process Mapping, Project Management on Dec 22nd, 2011

Following skills (overview) The three biggest barriers to more effective listening are: The listener talks too much The listener doesn’t listen for long enough before starting to talk The listener remains silent and entirely unresponsive All the tendencies make it hard for the other to tell his or her story or opinion. If the listener [...]

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How to listen carefully to your team–Reflective listening skills overview (Part 6)

Posted in Change Management, Process Discovery, Project Management on Dec 21st, 2011

Attending skills Posture The listener usually leans slightly toward the speaker in a relaxed manner. Relaxation is important because tenseness tends to take the focus off the other. An open posture is a sign that the listener is open to what the other has to say. The other should be faced during the conversation. Gestures [...]

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How to listen carefully to your team–Reflective listening skills overview (Part 5)

Posted in Change Management, Process Discovery, Project Management on Dec 20th, 2011

Attending skills (the details) Contact Eye contact is a way of indicated intense interest in the other person because the eyes are of other key modes of communicating. This does not mean that eye contact must be a fixed stare to be effective. If the listener is honestly interested and at ease, he or she [...]

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How to listen carefully to your team–Reflective listening skills overview (Part 4)

Posted in Change Management, Process Discovery, Project Management on Dec 19th, 2011

Attending Skills overview Attending is giving physical and psychological attention to others in a communication situation. Effective attending conveys non-verbally that the listener is interested an is paying careful attention to the other. Effective physical attending takes place when the listener adopts a posture of involvement, including facing the speaker and leaning slightly toward him [...]

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How to listen carefully to your team–Reflective listening skills overview (Part 3)

Posted in Change Management, Process Discovery, Process Improvement, Project Management on Dec 15th, 2011

Benefits of reflective listening: Lets the other reaslize he or she is heard, understood and supported and thereby helps the other stay in touch with others on the project. Gives the other feedback on what he or she said and how it came off. Lets the listener check the accuracy in hearing what the other [...]

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How to listen carefully to your team–Reflective listening skills overview (Part 2)

Posted in Change Management, Process Mapping, Project Management on Dec 13th, 2011

Reflective listening skills can be grouped into three clusters attending skills, following skills and responding skills. Attending skills These are Contact, Posture, Gestures and Environment. These skills set up the environment for the meeting and encounter. We all can see when these are unfavorable, but the converse it setting them up so a friendly but [...]

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How to listen carefully to your team–Reflective listening (Part 1)

Posted in Change Management, Process Analysis, Project Management on Dec 9th, 2011

I had the good fortune recently to attend a reflective listening workshop led by an expert in this field. Although the purpose of this workshop was to improve my personal reflective listening skills,  the content was so useful that I would like to share with you BPM buffs. Over the next few days I will [...]

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TaskMap Update: version 4.0.5

Posted in Law Processes, Process Analysis, Process Improvement, Process Mapping, Project Management, Uncategorized on Dec 7th, 2011

  Harvard Computing Group is pleased to announce the general availability of TaskMap 4.0.5, a minor update to the very successful release of TaskMap 4. We recommend that all current TaskMap 4 users update their copies of TaskMap to take advantage of this interim release. TaskMap 4.0.5 includes a number of fixes that will improve [...]

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BPM BLOG Summary for week ending 2 December 2011

Posted in Process Mapping, Project Management on Dec 2nd, 2011

This was a short week on blog postings, will get back into the routine again next week after the Thanksgiving holiday. Any feedback on the tutorials will be most welcome. The Tutorials are coming … the tutorials are coming Posted in Process Mapping on Dec 1st, 2011 We are finalizing the tutorials for TaskMap 4 [...]

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The Tutorials are coming … the tutorials are coming

Posted in Process Mapping on Dec 1st, 2011

We are finalizing the tutorials for TaskMap 4 Standard and Professional Edition. Take a peak at the beta version from the links on this page. Feedback is welcome. Add Tasks to Page Drag and Drop Tasks onto a Page Use Quick Connect to Shoot Shapes onto a Page Add Blank Tasks (Multiple) to a Page [...]

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  • Archives

    • March 2012 (1)
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    • January 2012 (4)
    • December 2011 (11)
    • November 2011 (16)
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  • Recent Posts

    • Business Process Modeling
    • Education
    • The issue of organizational culture
    • A VERY SHORT HISTORY OF PROCESSES
    • Process Dashboards: Identifying and flagging risk levels
    • Process Dashboards: Analyzing timeframes
    • THE CASE FOR PROCESS DASHBOARDS
    • Is 2012 the year that version control finally takes hold?
    • How to listen carefully to your team–Reflective listening skills overview (Part 8)
    • How to listen carefully to your team–Reflective listening skills overview (Part 7)
    • How to listen carefully to your team–Reflective listening skills overview (Part 6)
    • How to listen carefully to your team–Reflective listening skills overview (Part 5)
    • How to listen carefully to your team–Reflective listening skills overview (Part 4)
    • How to listen carefully to your team–Reflective listening skills overview (Part 3)
    • How to listen carefully to your team–Reflective listening skills overview (Part 2)
    • How to listen carefully to your team–Reflective listening (Part 1)
    • TaskMap Update: version 4.0.5
    • BPM BLOG Summary for week ending 2 December 2011
    • The Tutorials are coming … the tutorials are coming
    • The psychology of spending and how it can help BPM ;-)
    • Happy Thanksgiving
    • BPM Blog–The need to refine
    • Processes as instruction tools
    • BPM Blog Weekly summary 11.18.2011 with video blog
    • Project and Processes (responses to the questions)
    • Projects and processes
    • Thinking things through
    • Happy 11.11.11 and BPM Blog summary
    • TaskMap Automated tutorial: TaskMap Capture for Excel
    • Customizing fields in TaskMap 4 Professional
    • Prioritization in your life
    • The need to refine
    • Happy Anniversary BPM Blog: A good first milestone
    • Training the trainers
    • Power
    • BPM Blog summary for week ending 28 October 2011
    • Customized process mapping
    • Agile methodology: The case for a blended Agile
    • Additional displays: Are they worth the money?
    • BPM Blog summary week ending 21 October 2011
    • Thoughts matter: How thoughts affect our actions in everyday life
    • BPM Summary of automated tutorials on the TaskMap menu
    • Automated tutorial—Save as process folder
    • Automated tutorial—Task Links and how to use them
    • Automated tutorial for Task Details
    • TaskMap Tutorial—Save as PowerPoint
    • Check my TaskMap
    • BPM Blog summary week ending 7 October 2011
    • Renumbering Tasks in TaskMap
    • Customizing roles names in TaskMap
    • Adding tasks to a Page–add task to page Dialog
    • How to add tasks to pages using the auto connect feature in TaskMap
    • BPM Blog Summary Week ending 30 September 2011
    • Towards Perfection
    • BPM in the Legal Profession
    • BPM BLOG SITE MAP
    • Rigor and our business processes
    • BPM Summary Week ending 23 September 2011. The Case for a Blended Agile
    • The Case for a Blended Agile: Part 4-Agile Stepping Stones Approach
    • The Case for a Blended Agile: Part 3-What a blended approach looks like
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