How to listen carefully to your team–Reflective listening skills overview (Part 8)
Posted in Change Management, Process Discovery, Project Management on Dec 22nd, 2011
Following skills (the details) Door-openers A door-opener is an non-coercive invitation extended to another to talk. Open-ended questions An open-ended questions is one which allows another to answer in any way or in any depth he or she choses. This kind of question does not invite a “yes” or “no” or a short response. Open-ended [...]