BPM Blog

Following skills (the details) Door-openers A door-opener is an non-coercive invitation extended to another to talk. Open-ended questions An open-ended questions is one which allows another to answer in any way or in any depth he or she choses. This kind of question does not invite a “yes” or “no” or a short response. Open-ended [...]

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Following skills (overview) The three biggest barriers to more effective listening are: The listener talks too much The listener doesn’t listen for long enough before starting to talk The listener remains silent and entirely unresponsive All the tendencies make it hard for the other to tell his or her story or opinion. If the listener [...]

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Attending skills Posture The listener usually leans slightly toward the speaker in a relaxed manner. Relaxation is important because tenseness tends to take the focus off the other. An open posture is a sign that the listener is open to what the other has to say. The other should be faced during the conversation. Gestures [...]

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Attending skills (the details) Contact Eye contact is a way of indicated intense interest in the other person because the eyes are of other key modes of communicating. This does not mean that eye contact must be a fixed stare to be effective. If the listener is honestly interested and at ease, he or she [...]

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Attending Skills overview Attending is giving physical and psychological attention to others in a communication situation. Effective attending conveys non-verbally that the listener is interested an is paying careful attention to the other. Effective physical attending takes place when the listener adopts a posture of involvement, including facing the speaker and leaning slightly toward him [...]

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Benefits of reflective listening: Lets the other reaslize he or she is heard, understood and supported and thereby helps the other stay in touch with others on the project. Gives the other feedback on what he or she said and how it came off. Lets the listener check the accuracy in hearing what the other [...]

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Reflective listening skills can be grouped into three clusters attending skills, following skills and responding skills. Attending skills These are Contact, Posture, Gestures and Environment. These skills set up the environment for the meeting and encounter. We all can see when these are unfavorable, but the converse it setting them up so a friendly but [...]

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I had the good fortune recently to attend a reflective listening workshop led by an expert in this field. Although the purpose of this workshop was to improve my personal reflective listening skills,  the content was so useful that I would like to share with you BPM buffs. Over the next few days I will [...]

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  Harvard Computing Group is pleased to announce the general availability of TaskMap 4.0.5, a minor update to the very successful release of TaskMap 4. We recommend that all current TaskMap 4 users update their copies of TaskMap to take advantage of this interim release. TaskMap 4.0.5 includes a number of fixes that will improve [...]

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This was a short week on blog postings, will get back into the routine again next week after the Thanksgiving holiday. Any feedback on the tutorials will be most welcome. The Tutorials are coming … the tutorials are coming Posted in Process Mapping on Dec 1st, 2011 We are finalizing the tutorials for TaskMap 4 [...]

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We are finalizing the tutorials for TaskMap 4 Standard and Professional Edition. Take a peak at the beta version from the links on this page. Feedback is welcome. Add Tasks to Page Drag and Drop Tasks onto a Page Use Quick Connect to Shoot Shapes onto a Page Add Blank Tasks (Multiple) to a Page [...]

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