Reflective listening skills can be grouped into three clusters attending skills, following skills and responding skills.
These are Contact, Posture, Gestures and Environment.
These skills set up the environment for the meeting and encounter. We all can see when these are unfavorable, but the converse it setting them up so a friendly but productive atmosphere is created for the meeting.
These are Door-openers, Acknowledgement responses, Active Silence and Open-ended questions.
Door-openers, acknowledgement responses, active silence and open-ended questions are used as appropriate during the listening process, with all but the open-ended questions normally used early in the conversation. The open-ended questions are used to clarify listener understanding and prompt the other to elaborate more in a particular area.
These are Paraphrasing, Reflecting Feelings, Reflecting Meanings and Summarizing.
The responding skills of Paraphrasing, Reflecting Feelings, Reflecting Meanings and Summarizing are the most effective in facilitating the listening process and are used more frequently throughout a communication session or meeting.