Following skills (overview)
The three biggest barriers to more effective listening are:
- The listener talks too much
- The listener doesn’t listen for long enough before starting to talk
- The listener remains silent and entirely unresponsive
All the tendencies make it hard for the other to tell his or her story or opinion.
If the listener finds that he or she is talking more than the speaker, the listener may not be listening effectively. The other extreme is passive listening, where the listener it too inert and inactive to be very helpful.
Following skills are elementary ways of responding during a conversation to let the other know that he or she is being heard. Here are four following skills that we will review in more detail.
- Acknowledgement responders
- Active Silence
- Open-ended questions