Following skills (the details)
A door-opener is an non-coercive invitation extended to another to talk.
An open-ended questions is one which allows another to answer in any way or in any depth he or she choses. This kind of question does not invite a “yes” or “no” or a short response.
Open-ended questions can assist the other in exploring avenues that were not perhaps at “top of mind”.
Closed-end questions, on the other hand, tend by their nature to limit the other to short responses. Closed-ended questions usually begin with “are”, “do”, “is”, motives or justifications, and therefore tend to promote a defensive reaction in the other person. Closed-ended questions should be avoided when practicing reflective listening techniques in your meetings.
Examples of some open-ended questions include:
- How to you feel about that?
- Could you tell me some more about that?
- What’s on your mind, Joe?
- Could you give me an example?
- Can you fill me in a little more about …?
- Can you say more about … ?
- How was that for you?