BPM made simpler
Posted in Process Mapping on Aug 3rd, 2011
A customer yesterday likened their first experiences with TaskMap and process mapping to that of a dance partner. What a great analogy for process based projects in general. When we embark on a new project we have tools, people, technology, the way work gets done; the processes. To the point this consultant was making, TaskMap [...]
Posted in Change Management, Process Analysis on Jul 14th, 2011
In every BPM project, it seems we look continuously for those things that can be automated. While this is important to reduce paper, improve quality and increase efficiency, there are times when it doesn’t work for everything. We don’t need reminding of this when dealing with a completely automated telephone system, navigating through voice commands [...]
Posted in Change Management, Project Management on May 4th, 2011
Recently, I have been studying the works of a writer called Parker Palmer. Parker is a teacher who has become world famous communicating some “truths” of how to teach effectively. As much of what we do as project managers falls into an educational category, I am learning a lot from him. A great read for [...]
Posted in Process Discovery, Process Mapping, Project Management on Apr 20th, 2011
Once you have decided that something is broken in the organization that process change may be able to fix. (“See the I don’t want to deal with it now!” posting), we have to take some action. If this is your first project, or perhaps you have just seen one that hasn’t worked out so well, [...]
Posted in Process Improvement, Project Management on Jan 15th, 2011
Every industry has it’s own set of standards they follow at a given time. Best Practices are also common from one sector to another. One such example is eTOM or TM Forum in the telecommunications industry. By using a set of approved standards effective communication of how business can be organized, operated and managed is [...]
Posted in Change Management, Process Discovery, Process Mapping on Jan 2nd, 2011
Document Processes (Page 1 of 2) The Simplified Process Mapping RoadMap provides a framework for all aspects of documenting and improving processes. By documenting these processes tremendous savings can be made in time and energy. Click on image to download process flow. When business justification is not required or when the business requirements complete the [...]
Posted in Change Management, Process Discovery, Process Improvement, Process Mapping on Nov 18th, 2010
Capturing knowledge is an important step in the Discovery Process. This starts with capturing information from various sources knowledgeable about a process. In most projects we use a combination of different methods and tools for accurate and effective capture of required information. The following are useful sources of process knowledge if they exist: Existing process [...]
Posted in Change Management, Process Discovery, Process Improvement, Process Mapping on Nov 17th, 2010
Once we have established goals and linked them to candidate processes for improvement, the project team will prioritize processes according to importance vis-à-vis the objectives and goals. Closely tied to setting priorities are determining the project scope by answering questions like these: Based on our list of all possible processes, can we document and improve [...]
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