How to listen carefully to your team–Reflective listening skills overview (Part 2)
Posted in Change Management, Process Mapping, Project Management on Dec 13th, 2011
Reflective listening skills can be grouped into three clusters attending skills, following skills and responding skills. Attending skills These are Contact, Posture, Gestures and Environment. These skills set up the environment for the meeting and encounter. We all can see when these are unfavorable, but the converse it setting them up so a friendly but [...]
