How to listen carefully to your team–Reflective listening skills overview (Part 4)
Posted in Change Management, Process Discovery, Project Management on Dec 19th, 2011
Attending Skills overview Attending is giving physical and psychological attention to others in a communication situation. Effective attending conveys non-verbally that the listener is interested an is paying careful attention to the other. Effective physical attending takes place when the listener adopts a posture of involvement, including facing the speaker and leaning slightly toward him [...]
