How to listen carefully to your team–Reflective listening skills overview (Part 7)
Posted in Change Management, Process Discovery, Process Mapping, Project Management on Dec 22nd, 2011
Following skills (overview) The three biggest barriers to more effective listening are: The listener talks too much The listener doesn’t listen for long enough before starting to talk The listener remains silent and entirely unresponsive All the tendencies make it hard for the other to tell his or her story or opinion. If the listener [...]
