Benefits of reflective listening: Lets the other reaslize he or she is heard, understood and supported and thereby helps the other stay in touch with others on the project. Gives the other feedback on what he or she said and how it came off. Lets the listener check the accuracy in hearing what the other [...]
Tag Archive 'feelings'
Reflective listening skills can be grouped into three clusters attending skills, following skills and responding skills. Attending skills These are Contact, Posture, Gestures and Environment. These skills set up the environment for the meeting and encounter. We all can see when these are unfavorable, but the converse it setting them up so a friendly but [...]
I had the good fortune recently to attend a reflective listening workshop led by an expert in this field. Although the purpose of this workshop was to improve my personal reflective listening skills, the content was so useful that I would like to share with you BPM buffs. Over the next few days I will [...]
Posted in Project Management on Jun 10th, 2011
Article first published as The Angry Workplace on Technorati. You may be shocked by this title; after all we are all taught that anger is a bad thing. Don’t get angry, don’t be mad with me, what did I do wrong? All are common responses to someone getting angry. Where it’s bad Some organizations use [...]