BPM made simpler
Posted in Law Processes, Process Mapping on Sep 14th, 2011
Familiarizing clients with legal processes One of the great fears of those making use of legal services is fear of the unknown. Not understanding procedures, what’s going to happen next, and projected outcomes all add to the confusion. Using process maps to demystify these processes can help dramatically, not just for the firm’s clients, but [...]
Posted in Change Management, Process Discovery, Process Mapping on Dec 6th, 2010
Few process maps stand alone. Any given set of processes that make up an application or project needs to be connected. This need can be met by creating a simple to read flowchart known as a “dashboard”. The dashboard provides an excellent navigation aid for the reader/user and typically has the following characteristics: Shows all [...]
Posted in Process Discovery, Process Mapping on Dec 1st, 2010
Readability Because most of us are not trained in how to layout processes effectively in school, we usually try and figure it out ourselves. The flowchart below shows a typical result. Here the author has used a combination of a tabular or step-by-step approach and linked them with connectors to illustrate the work pattern and [...]
Posted in Process Discovery, Process Mapping on Nov 30th, 2010
Here is an example of a flowchart with some real layout and flow problems. While it may be obvious to the consultants or authors of this map what’s going on, it’s very hard for anyone else to follow. Despite starting out with some good practices such as: A few symbols A legend Color coding It [...]
Posted in Process Mapping on Nov 27th, 2010
Success in process mapping can be achieved by avoiding some of the major pitfalls. Here is a short list of what to avoid: Complex maps Maps that contain too much or too little detail Layout and flow problems So often the consultant or author is trying to prove how clever they are, and as a [...]
Posted in Change Management, Process Discovery, Process Mapping on Nov 25th, 2010
During the next few posts we will examine three different types of flowchart. The basic flowchart consists of a number of symbols to ensure that each aspects of the process map can be presented effectively. In order to create the basic flowchart you will need: A set of symbols and instructions for how to use [...]
Posted in Change Management, Process Mapping on Nov 24th, 2010
The flowchart is the third and final approach to modeling processes. In many ways meeting the best of the narrative and step-by-step approaches, but adding “the big picture” to the equation. Flowcharts are visual in nature, and regardless of the details, all make the task (sometimes call a process or activity) the core element. A [...]
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