How to listen carefully to your team–Reflective listening (Part 1)
Posted in Change Management, Process Analysis, Project Management on Dec 9th, 2011
I had the good fortune recently to attend a reflective listening workshop led by an expert in this field. Although the purpose of this workshop was to improve my personal reflective listening skills, the content was so useful that I would like to share with you BPM buffs. Over the next few days I will [...]
