Following skills (the details) Door-openers A door-opener is an non-coercive invitation extended to another to talk. Open-ended questions An open-ended questions is one which allows another to answer in any way or in any depth he or she choses. This kind of question does not invite a “yes” or “no” or a short response. Open-ended [...]
Tag Archive 'open ended questions'
Following skills (overview) The three biggest barriers to more effective listening are: The listener talks too much The listener doesn’t listen for long enough before starting to talk The listener remains silent and entirely unresponsive All the tendencies make it hard for the other to tell his or her story or opinion. If the listener [...]
Reflective listening skills can be grouped into three clusters attending skills, following skills and responding skills. Attending skills These are Contact, Posture, Gestures and Environment. These skills set up the environment for the meeting and encounter. We all can see when these are unfavorable, but the converse it setting them up so a friendly but [...]