How to listen carefully to your team–Reflective listening skills overview (Part 6)
Posted in Change Management, Process Discovery, Project Management on Dec 21st, 2011
Attending skills Posture The listener usually leans slightly toward the speaker in a relaxed manner. Relaxation is important because tenseness tends to take the focus off the other. An open posture is a sign that the listener is open to what the other has to say. The other should be faced during the conversation. Gestures [...]
