How to listen carefully to your team–Reflective listening skills overview (Part 3)
Posted in Change Management, Process Discovery, Process Improvement, Project Management on Dec 15th, 2011
Benefits of reflective listening: Lets the other reaslize he or she is heard, understood and supported and thereby helps the other stay in touch with others on the project. Gives the other feedback on what he or she said and how it came off. Lets the listener check the accuracy in hearing what the other [...]