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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Bill Payments & Receivables Management

Enhanced Telecommunications Operations Map

Bill Payments & Receivables Management

  • Manage Customer Billing - Ensure effective management of the customer's billing account as it relates to the products purchased and consumed throughout the appropriate billing cycle.

  • Manage Customer Payments - Collect payments made by the customer and reconcile the payments to the invoices.

  • Manage Customer Debt Collection - Collect past due payments from the customer.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format