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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Customer QoS/SLA Management

Enhanced Telecommunications Operations Map

Customer QoS/SLA Management

  • Access Customer QoS/SLA Performance - Manage the overall assessment of the customer QoS/SLA performance.

  • Create Customer QoS Performance Degradation Report - Create a new customer QoS performance degradation report.

  • Manage QoS/SLA Violation - Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations and that action is undertaken to resolve the degradation or violation.

  • Track & Manage Customer QoS Performance Resolution - Efficiently assign, coordinate and track specific customer purchased product offering related performance analysis, restoration and improvement activities, and escalate any open customer QoS performance degradation reports in jeopardy.

  • Report Customer QoS Performance -Report on the customer's QoS/SLA performance.

  • Close Customer QoS Performance Degradation Report - Close a customer QoS performance degradation report when the performance of the customer purchased product offerings has been resolved.

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format