TaskMap: Processes Made Easy

View Process Mapping Templates
Try TaskMap Standard
Try TaskMap Professional

Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Order Handling

Enhanced Telecommunications Operations Map

Order Handling

  • Manage Customer Billing - Ensure effective management of the customer's billing account as it relates to the products purchased and consumed throughout the appropriate billing cycle.

  • Manage Customer Payments - Collect payments made by the customer and reconcile the payments to the invoices.

  • Manage Customer Debt Collection - Collect past due payments from the customer.

  • Report Customer Order Handling - Monitor the status of customer orders, provide notifications of any changes and provide management reports.

  • Track & Manage Customer Order Handling - Ensure customer provisioning activities are assigned, managed and tracked efficiently to meet the agreed committed availability date.

  • Close Customer Order - Close a customer order when the customer provisioning activities have been completed.

  • Complete Customer Order - Manage customer information and interactions after customer contracts or associated service orders have been finalized and during the order completion phase.

Learn More

Click on the image below to view the Process Map in HTML format

View the eTOM Process in HTML format

FREE download for the following formats:

  • TaskMap (Visio)
  • PDF
  • PowerPoint
  • TCE (Excel)

View the eTOM Process in HTML format