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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Retention & Loyalty

Enhanced Telecommunications Operations Map

Retention & Loyalty

  • Establish & Terminate Customer Relationship - Verify the customer identity, manage the customer identity across the Enterprise, and manage termination as appropriate.

  • Build Customer Insight - Ensure that Service Provider and the customer feel confident that the relationship is founded on up-to-date, accurate and legally compliant information.

  • Analyze & Manage Customer Risk - Ensure that a consistent customer risk assessment is used across the Enterprise and ensure that risk analysis is based on information collected from all processes.

  • Personalize Customer Profile for Retention & Loyalty - Provide the personalization opportunities for customers that will encourage them not to switch to another Service Provider.

  • Validate Customer Satisfaction - Validate that predicted/expected value is delivered by the solution and initialize the after-sales processes (billing and assurance).

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View the eTOM Process in HTML format

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View the eTOM Process in HTML format