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Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Supplier/Partner Performance Management

Enhanced Telecommunications Operations Map

Supplier/Partner Performance Management

  • Initiate S/P performance degradation report - Report specific performance issues to the supplier / partner.

  • Close S/P performance degradation report - Close a S/P performance degradation report when the performance of the S/P service has been restored.

  • Track & manage S/P performance resolution - Track progress of the performance resolution as advised by the supplier / partner.

  • Monitor & control S/P service performance - Collect and analyze performance of services delivered by suppliers and partners.

  • Report S/P performance - Monitor the status of S/P performance degradation reports, provide notifications of any changes and provide management reports.

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View the eTOM Process in HTML format